Terms of Service

Article 1. Purpose

These Terms of Service ("Terms") govern the conditions and procedures for using the FanTalk service ("Service") provided by UDID Inc. ("Company," "we," "us," or "our"), and the rights, obligations, and responsibilities between the Company and its users. By creating an account or using the Service, you agree to be bound by these Terms.

Article 2. Definitions

• "Service" refers to the AI-powered fan management and customer support platform provided by the Company, including customer support chat (web chat), messenger channel integration, Instagram comment management, DM auto-response, content publishing, fan analytics, and related features, accessible at fantalk.im.
• "Member" refers to any person who has created an account and agreed to these Terms.
• "Creator" refers to a Member who uses the Service by connecting their Instagram Business or Creator account.
• "Fan" refers to a user who interacts with a Creator's content through comments or direct messages on the Creator's social media channels.
• "Inquiry User" refers to a user who requests support through the customer support chat (web chat) installed by a Member on the Member's website or application, or through a messenger channel connected by a Member. An Inquiry User may use the Service under Article 8 regardless of whether they have registered as a Member.

Article 3. Modification of Terms

1. These Terms become effective when posted on the Service and accepted by the Member during registration.
2. The Company may amend these Terms as necessary, in compliance with applicable laws.
3. When amending these Terms, the Company shall post the revised Terms with the effective date at least 7 days before the effective date. Material changes will be communicated via email or in-app notification.
4. Your continued use of the Service after the effective date of any changes constitutes acceptance of the modified Terms.

Article 4. Service Description

The Company provides the following services:

• Instagram Business/Creator account integration and management
• AI-based comment analysis, classification, and auto-response
• AI-powered direct message (DM) management and auto-response
• Fan data analytics, segmentation, and insights
• Content publishing to Instagram
• Event and campaign management with fan participation features
• Fan loyalty system with XP and level-based rewards
• Customer support chat (web chat) and messenger channels for receiving inquiries, AI-based responses, and handoff to a human agent
• Other features developed and made available through the platform

Article 5. Account Registration

1. Membership is established when a user agrees to these Terms, completes registration, and the Company approves the application.
2. You must provide accurate and complete information during registration and keep your account information up to date.
3. The Company may refuse or terminate membership in the following cases:
   • Providing false information or using another person's identity
   • Failing to provide required information
   • Violation of these Terms or applicable laws
   • Other circumstances that significantly impede service operations
4. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Article 6. Instagram Integration

1. To use the core features of FanTalk, you must connect an Instagram Business or Creator account through Meta's official OAuth authorization process.
2. By connecting your Instagram account, you authorize FanTalk to access your Instagram data (profile, comments, messages, media) as specified in our Privacy Policy.
3. You may disconnect your Instagram account at any time through the Service settings. Upon disconnection, all associated Instagram data will be immediately deleted from our systems.
4. The Service's Instagram features are subject to Meta's Platform Terms and Policies. The Company is not responsible for changes, limitations, or disruptions to Meta's APIs or platform.

Article 7. AI-Generated Responses

1. FanTalk uses artificial intelligence to generate responses to fan comments and messages on your behalf. You acknowledge that AI-generated responses may not always be accurate or appropriate.
2. You are ultimately responsible for all responses sent from your Instagram account through FanTalk, including AI-generated responses.
3. The Company provides moderation tools and review modes to help you monitor and control AI-generated content. We recommend reviewing AI settings and response patterns regularly.

Article 8. Customer Support Chat and Inquiry Users

1. An Inquiry User may use the support service through the customer support chat (web chat) or messenger channel operated by a Member without registering as a Member. In such case, the provisions of these Terms apply mutatis mutandis, except for provisions that by their nature apply only to Members.
2. The purposes of processing, the items collected, the retention and use period, provision to third parties and outsourcing of processing, and the methods for exercising data subject rights with respect to personal information entered by an Inquiry User or collected by the Company are governed by the Privacy Policy.
3. The Company may use artificial intelligence (AI) to analyse the content of an inquiry and generate a reply. AI-generated replies may vary depending on the settings and knowledge materials registered by the Member, and a human agent responds directly where necessary.
4. An Inquiry User shall not misappropriate another person's information or enter false information. The Company does not collect resident registration numbers or other unique identifying information that is not necessary to handle an inquiry, and Inquiry Users should refrain from entering personal information that is not necessary to handle their inquiry.

Article 9. Notifications and Advertising Messages

1. The Company may send Members and Inquiry Users informational and transactional notifications that accompany the Service, by email, SMS, KakaoTalk notification message, in-app notification, or similar means. Such notifications include confirmation that an inquiry has been received, notice that a reply has arrived, notice of the outcome of processing, notices related to contracts and payments, and operational notices necessary for the Service.
2. Notifications under Paragraph 1 accompany the use of the Service or the handling of an inquiry and do not constitute advertising information. The Company does not include advertising content in the notifications under Paragraph 1.
3. Where the Company intends to transmit advertising information, it obtains the recipient's explicit prior consent in accordance with Article 50 of the Act on Promotion of Information and Communications Network Utilization and Information Protection (Republic of Korea). Such consent is not replaced by consent to these Terms or to the Privacy Policy; the Company obtains consent to the transmission of advertising information separately.
4. When transmitting advertising information, the Company states the items required by applicable law, including the advertisement label at the beginning of the subject line, the name and contact details of the sender, and the method of opting out. Where the Company intends to transmit advertising information between 9:00 p.m. and 8:00 a.m. of the following day, it obtains separate prior consent for transmission during those hours.
5. A recipient may at any time withdraw consent to receive advertising information, or opt out of receiving it, free of charge. The Company processes such a request immediately upon receipt and notifies the recipient of the result as required by applicable law. The specific opt-out method is stated in each advertising message and is also described in Section 7 of the Privacy Policy.
6. Opting out of advertising information under Paragraph 5 does not affect the informational and transactional notifications under Paragraph 1. However, certain informational notifications, such as reply-arrival notices, may be stopped individually through the opt-out link contained in that notification.

Article 10. Member Obligations

Members shall not engage in the following activities:

• Providing false information during registration or modification
• Using another person's account or identity without authorization
• Altering or reverse-engineering any part of the Service
• Infringing on the Company's or any third party's intellectual property rights
• Using the Service to send spam, harassing messages, or inappropriate content
• Interfering with the normal operation of the Service or its infrastructure
• Violating Meta's Platform Terms, Instagram's Community Guidelines, or any applicable laws
• Using the Service for any illegal or unauthorized purpose

Article 11. Company Obligations

1. The Company shall make its best efforts to provide the Service continuously and stably.
2. The Company shall maintain security systems for personal information protection and comply with its published Privacy Policy.
3. The Company shall address legitimate opinions or complaints raised by Members regarding service use in a timely manner.

Article 12. Service Fees

1. The Service includes both free and paid tiers. Basic features are available free of charge.
2. Paid features require payment of applicable fees as displayed on the Service. Fees are charged through electronic payment processors.
3. The Company may change fee structures with at least 30 days' prior notice to affected Members.
4. Refunds are processed in accordance with applicable consumer protection laws and our Refund Policy.

Article 13. Service Changes and Suspension

1. The Company may modify the Service as operationally or technically necessary.
2. The Company may restrict or suspend the Service in the following cases:
   • Scheduled or emergency maintenance of service infrastructure
   • Changes or disruptions to partner services (e.g., Instagram/Meta API changes)
   • Force majeure events such as natural disasters or national emergencies
   • Significant security threats or vulnerabilities
3. The Company shall notify Members in advance of planned service interruptions when reasonably possible.

Article 14. Termination

1. Members may terminate their account at any time through the account deletion feature in Settings. The Company shall process the deletion in accordance with applicable laws and the Privacy Policy.
2. The Company may restrict service use or terminate the agreement if a Member violates these Terms, disrupts normal service operations, or engages in prohibited activities.
3. Upon termination, all associated data will be deleted in accordance with our Privacy Policy, except where retention is required by law.

Article 15. Intellectual Property

1. All intellectual property rights in the Service, including software, design, logos, and documentation, belong to the Company.
2. Members retain ownership of their content and Instagram data. By using the Service, you grant the Company a limited license to process your data solely for the purpose of providing the Service.
3. This license terminates when you delete your account or disconnect your Instagram account.

Article 16. Disclaimer

1. The Company is not liable for service disruptions caused by force majeure or equivalent circumstances beyond our reasonable control.
2. The Company is not responsible for service interruptions attributable to the Member's own actions or negligence.
3. The Company is not liable for the accuracy, reliability, or appropriateness of AI-generated responses, although we strive to maintain high quality.
4. The Company is not liable for changes, limitations, or service disruptions originating from Meta's Instagram platform or APIs.
5. The Service is provided "as is" without warranties of any kind, either express or implied.

Article 17. Governing Law and Dispute Resolution

1. These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea.
2. The Company operates a customer center to address legitimate opinions, complaints, and damage relief.
3. Any disputes arising from these Terms or the Service shall be subject to the jurisdiction of the Seoul Central District Court, Republic of Korea.

Addendum

These Terms of Service are effective from August 16, 2026. The previous Terms (effective July 1, 2026) are superseded by these Terms as of that date.