Terms of Service

Article 1 (Purpose)

These Terms govern the conditions and procedures for using the FanTalk service (hereinafter "Service") provided by UDID Inc. (hereinafter "Company"), and the rights, obligations, and responsibilities between the Company and its Members and Inquiry Users.

Article 2 (Definitions)

• "Service" refers to the AI-based fan management and customer support platform provided by the Company, including customer support chat (web chat), messenger channel integration, Instagram comment management, DM auto-response, and fan analytics.
• "Member" refers to a person who has registered and entered into a service agreement.
• "Creator" refers to a member who uses the service by connecting their Instagram account.
• "Fan" refers to a user who interacts with a Creator through the Creator's social media channels, such as by leaving comments on or sending DMs to the Creator's Instagram posts.
• "Inquiry User" refers to a user who requests support through the customer support chat (web chat) installed by a Member on the Member's website or application, or through a messenger channel connected by a Member. An Inquiry User may use the Service under Article 14 regardless of whether they have registered as a Member.

Article 3 (Effect and Modification of Terms)

1. These Terms become effective when posted on the service screen or otherwise communicated to members.
2. The Company may amend these Terms to the extent not in violation of applicable laws.
3. When amending these Terms, the Company shall specify the effective date and reasons for the amendment and post them alongside the current Terms on the service homepage at least 7 days before the effective date.

Article 4 (Service Provision)

The Company provides the following services:

• Instagram account integration and management
• AI-based comment analysis and auto-response
• DM management and AI auto-response
• Fan data analysis and insights
• Event management and fan participation features
• Receiving inquiries, AI-based responses, and agent handoff through customer support chat (web chat) and messenger channels
• Other services developed or provided through partnerships

Article 5 (Membership Registration)

1. Membership is established when a user agrees to the Terms, applies for registration, and the Company approves it.
2. The Company may refuse or subsequently terminate membership for the following applications:
   • Using false identity or another person's information
   • Providing false information or failing to provide required information
   • Other cases deemed to significantly impede service operations

Article 6 (Member Obligations)

Members shall not engage in the following activities:

• Registering false information during sign-up or modification
• Stealing another person's information
• Altering information posted by the Company
• Infringing on the Company's or third parties' intellectual property rights
• Damaging the reputation of or interfering with the Company or third parties
• Posting obscene, violent, or socially unacceptable content on the service
• Using the service to engage in activities prohibited by law or these Terms

Article 7 (Company Obligations)

1. The Company shall not engage in activities prohibited by applicable laws or these Terms, and shall make its best efforts to provide services continuously and stably.
2. The Company shall maintain security systems for personal information protection and publish and comply with its Privacy Policy.
3. The Company shall address legitimate opinions or complaints raised by members regarding service use.

Article 8 (Service Fees)

1. The service is provided free of charge by default.
2. The Company may provide paid services, and users must pay the specified fees to use paid services.
3. The Company may charge paid service fees through methods determined by contracted electronic payment processors or by consolidating them into Company-issued bills.

Article 9 (Service Changes and Suspension)

1. The Company may change the services being provided as operationally or technically necessary.
2. The Company may restrict or suspend all or part of the service in the following cases:
   • Unavoidable circumstances due to maintenance of service equipment
   • Policy changes or failures in partner services such as Instagram
   • Force majeure events such as natural disasters or national emergencies

Article 10 (Termination and Usage Restrictions)

1. Members may request termination of the service agreement at any time through the account deletion feature, and the Company shall process it in accordance with applicable laws.
2. The Company may restrict service use or terminate the agreement if a member violates these Terms or disrupts normal service operations.

Article 11 (Disclaimer)

1. The Company is exempt from service liability when unable to provide services due to force majeure or equivalent circumstances.
2. The Company is not liable for service disruptions caused by the member's own fault.
3. The Company is not liable for any expected revenue the member fails to obtain or loses through the service.
4. The Company is not liable for the reliability, accuracy, or content of information posted by members.

Article 12 (Dispute Resolution)

1. The Company operates a customer center to address legitimate opinions and complaints and to process damage relief.
2. Disputes between the Company and members shall be governed by the laws of the Republic of Korea.
3. Disputes between the Company and members shall be under the jurisdiction of the Seoul Central District Court.

Article 13 (Notifications and Advertising Messages)

1. The Company may send Members and Inquiry Users informational and transactional notifications that accompany the Service, by email, SMS, KakaoTalk notification message, in-app notification, or similar means. Such notifications include confirmation that an inquiry has been received, notice that a reply has arrived, notice of the outcome of processing, notices related to contracts and payments, and operational notices necessary for the Service.
2. Notifications under Paragraph 1 accompany the use of the Service or the handling of an inquiry and do not constitute advertising information. The Company does not include advertising content in the notifications under Paragraph 1.
3. Where the Company intends to transmit advertising information, it obtains the recipient's explicit prior consent in accordance with Article 50 of the Act on Promotion of Information and Communications Network Utilization and Information Protection (Republic of Korea). Such consent is not replaced by consent to these Terms or to the Privacy Policy; the Company obtains consent to the transmission of advertising information separately.
4. When transmitting advertising information, the Company states the items required by applicable law, including the "(광고)" (advertisement) label at the beginning of the subject line, the name and contact details of the sender, and the method of opting out. Where the Company intends to transmit advertising information between 9:00 p.m. and 8:00 a.m. of the following day, it obtains separate prior consent for transmission during those hours.
5. A recipient may at any time withdraw consent to receive advertising information, or opt out of receiving it, free of charge. The Company processes such a request immediately upon receipt and notifies the recipient of the result as required by applicable law. The specific opt-out method is stated in each advertising message and is also described in Section 6 of the Privacy Policy.
6. Opting out of advertising information under Paragraph 5 does not affect the informational and transactional notifications under Paragraph 1. However, certain informational notifications, such as reply-arrival notices, may be stopped individually through the opt-out link contained in that notification.

Article 14 (Use of the Service by Inquiry Users)

1. An Inquiry User may use the support service through the customer support chat (web chat) or messenger channel operated by a Member without registering as a Member. In such case, the provisions of these Terms apply mutatis mutandis, except for provisions that by their nature apply only to Members.
2. The purposes of processing, the items collected, the retention and use period, provision to third parties and outsourcing of processing, and the methods for exercising data subject rights with respect to personal information entered by an Inquiry User or collected by the Company are governed by the Privacy Policy.
3. The Company may use artificial intelligence (AI) to analyse the content of an inquiry and generate a reply in order to provide the support service. AI-generated replies may vary depending on the settings and knowledge materials registered by the Member, and a human agent responds directly where necessary.
4. An Inquiry User shall not misappropriate another person's information or enter false information. The Company does not collect resident registration numbers or other unique identifying information that is not necessary to handle an inquiry, and Inquiry Users should refrain from entering personal information that is not necessary to handle their inquiry.

Addendum

These Terms are effective from August 16, 2026. The previous Terms (effective July 1, 2026) are superseded by these Terms as of that date.