Organization & workspace boundaries
Data is designed around organization and workspace boundaries.
AI customer support that learns as you answer
Answer once.
Let AI take it from there.
AI reads your website and documents to answer customer questions. It also learns from your agents’ answers, so repeat questions go to AI.
Anything that needs checking is reviewed by your team before AI uses it.
Your agent’s answer
An answer AI has learnedApplied after review
AI answers the next customer
Leave repeat questions to AI.
- Learns from your agents
- Answers based on your site and docs
- Answers nights and weekends
AI that learns from your conversations
Teach it once. AI answers next time.
No need to copy questions and answers anywhere. When your agents answer as usual, AI remembers the answer and uses it for the next customer.
- 01
Your agent answers
For new questions and exceptions, your agent replies as usual.
- 02
AI remembers the answer
AI organizes the answer and its conditions for reuse. Anything that needs checking is reviewed by your team before it is applied.
- 03
AI answers the next customer
Even when a similar question is worded differently, AI replies with what it has learned. Gaps can be filled in over time.
How AI learns from your agent01 / 03
Today · A new question
Customer
This cup was a gift. Can I exchange it for another color?
Your agent’s answer
Yes. Unused items can be exchanged within 7 days of delivery. Please share the gift receipt or order number.
AI learns from an everyday reply.
Illustrative example · Anything that needs checking is reviewed before use.
AI support that gets smarter as you use it
Your own AI support agent, starting from your website
AI reads the product information and help pages on your site. Add documents and the new answers it learns in conversations, and it can answer even more questions.
- See what each answer was based on
- Update changed guidance and undo applied changes
Your websitemyshop.example
- Shipping
- Exchanges & refundsRequest within 7 days of delivery
Reads your site
Example AI answer
Customer
How long do I have to request an exchange?
AI reply
You can request an exchange within 7 days of delivery.
Add more, answer more
- Added documents
- Answers learned in chats
23:48
After the support team signs off
After your team signs off
Nights and weekends, AI keeps answering.
AI answers 24/7 using the guidance you’ve added. Explain exchange conditions and how things work, even after hours.
Customer ·
Can I still request an exchange now?
AI reply ·
Yes, you can request it online right now. If the item is unused and within 7 days of delivery, request an exchange from your order history.
Requests that need approval, like refunds, go to an agent. Your team sets what AI answers and your operating hours.
Every channel
DMs, email and more. Answer them all in one place.
No more switching between Instagram DMs, email and web chat. See questions, AI answers, what they were based on and who’s assigned on one screen.
All customer questions in one place
An illustrative inbox: AI answers an exchange question from two sources and hands a refund approval to a person.
Channels you can connect
- Web chat
- KakaoTalk
- YouTube
- Telegram
- FanHome
Your team decides what AI answers.
Choose manual replies, draft review or automatic answers by question type. Important decisions go to an agent along with the conversation.
Answer settings & security
Let AI help. Keep important decisions with your team.
Decide which questions AI answers automatically and which your team checks first. You can also set what each team member can see.
- Common questionsAI answers automatically
- Questions needing approvalAgent reviews
Access by team member
Explore security and permissions
Role-based access
Separate organization owner, administrator and operator permissions, plus workspace roles.
See who changed what
Review recorded operational activity through the audit log in settings.
Two-factor authentication
Protect account sign-in with an OTP authenticator app.
Encrypted connection credentials
Credentials registered when connecting work tools are encrypted for storage.
Grounding checks & approval
Replies pass grounding checks. Insufficient grounding can restrict sending or trigger handoff. Approval mode is available by inquiry type.
How to start
Add your website. Then check the first answers.
Create an account
Set up a free account and workspace.
Add your site and documents
Register your site address or documents and choose what AI should read.
Check the answers
Ask questions like a customer and review AI’s answers and sources.
Connect channels and start
Connect the channels customers use, decide what AI answers, then begin.
Plans & getting started
Try it yourself. Then start in a way that fits your team.
Start with a free account
Create an account and try the features you need.
Start for freeTalk to us about your team
We’ll suggest a setup and pricing for your team size, channels and workflow.
Talk to usCustomer support 02-6734-0002Before you get started
Frequently asked questions
Which channels can I answer customers on?
Connect Instagram DMs and comments, web chat, KakaoTalk Channel, email, YouTube comments, Telegram and FanHome messages. Check each channel’s setup requirements in settings.
Will AI make things up when it doesn’t know?
AI answers from the sites, documents and answers your team has added, and checks each reply’s grounding. When grounding is judged insufficient, sending can be limited or switched to a safe response or a handoff to an agent.
Does AI answer everything automatically from day one?
No. Choose manual handling, draft assistance, automatic responses or off for each inquiry type. Start by approving replies before they are sent.
What happens to questions AI can’t answer?
Questions go to an agent when AI lacks the information to answer or your team has chosen to handle them directly. The previous conversation is available alongside the handoff.
How does AI learn from my agents’ answers?
Reusable answers and conditions from conversations are organized into knowledge drafts. After reviewing and applying items that need confirmation, AI can use them as sources for future replies. Applied content can also be edited or reverted.
How much does it cost?
You can create an account and start for free. Contact us for pricing and setup guidance tailored to your team size and channels.
Leave repeat questions to AI. Focus more on your customers.
Add your site address or documents and check the first answers. The more your agents teach it, the more questions AI can answer.